Curs Operations Management – Fundamentals

Module 1 – Operations Management Concepts

1. What is operations management?
   • Operations function. Operations Managers.
   • Core Operations functions
   • Relationship of operations functions and other core business functions
2. Why is operations management important
3. Operation process model. Process hierarchy
4. Characteristics of Operation processes. The 4 Vs of operations
5. The activities of operations management
6. Operations Performance.
   • How operations affect profit
   • The Five Management Objectives: Quality, speed, flexibility, cost, dependability
   • Relationships between performance objectives
7. Operations Strategy
   •  
   • Four Perspectives of Operations Strategy

Module 2 – Designing and Planning Operations

1. Process Design
   • Process Design Objectives: Quality, Speed, Dependability, Flexibility, Cost
   • Process Types.
     • Manufacturing Process Types.
     • Service Process Types
   • Throughput, cycle time, WIP.
2. Make or Buy Decisions
   • Outsourcing and Off shoring
3. Location of operational capacity
   • Factors to decide location of capacity
4. Forecasting
   • Qualitative methods
   • Quantitative methods
5. Operations Layout and Flow
   • What is layout?
   • Relationship between process types and optimal layout
   • Basic Layout Types: fixed-position, functional layout, cell layout, product layout, mixed layouts
   • Selecting a layout type
6. Technology for Operations
   • Materials Processing Technology
   • Information Technology (IT)
   • Customer Processing Technology
7. People and Organization
   • Importance and influence of  people on Operations
   • Human Resource Strategy for Operations Management
   • Organization Design
     • Perspectives on organization
     • Forms of Organization Structure: U, M, matrix, N. Advantages and Disadvantages

Module 3 – Operations Planning and Control

1. What is Planning and Control
2. How Supply and Demand affects planning and control
3. Planning and control activities
   • Loading
   • Sequencing
   • Scheduling
   • Monitoring and Controlling the operations

Module 4 – Capacity Planning and Control

1. What is Capacity Management
2. Measuring Demand and Capacity: Utilization, Efficiency
3. Alternative Capacity Plans
   • Level capacity plan, chase demand, demand management, mixed plans
   • Methods of adjusting operations capacity
   • Yield management
4. Capacity planning and control approaches
   • Cumulative Representations
   • Queuing models. Types of queuing (waiting line) models: MM1, MMm, GG1, GGm

Module 5 – Inventory Planning and Control

1. Concepts.
2. Types of inventory
3. Disadvantages to holding inventory
4. Ordering inventory
   • Volume decision
   • Timing decision

Module 6 – Supply Chain Management

1. What is Supply Chain Management
2. Supply Chain Management Activities
   • Purchasing
   • Supplier selection
   • Distribution
3. Supply Chain Relationships: B2B, B2C
4. Supply Chain Improvement
   • SCOR Model
   • Techniques for supply chain management
   • Bullwhip effect

Module 7 – Project Planning and Control

1. What is a Project
2. Successful Project Management
   • Project Managers
3. Project Planning and Control process
   • Project Initiation. Stakeholders. Managing Stakeholders
   • Project Definition. Project objectives. Project Scope. Project Strategy
   • Project Planning. Work Breakdown Structure. Activity identification and estimation. Schedule
   • Monitoring and controlling Projects.
   • Closing Projects
4. Enterprise Project Management Systems

Module 8 – Quality Management

1. What is Quality and why is important
2. Diagnosing Quality Problems
3. Steps to ensure Conformance to Specification
4. Total Quality Management
   • What is TQM
   • Quality Cost Model
5. Service Level Agreements
6. ISO 9000 Approach
7. Statistical Process Control
   • Control Charts
   • Variation in process Quality
     • Common causes, Process Capability
     • Why variability is a bad thing?

Module 9 – Operations Improvement

1. Why improvement is important?
2. Elements of Improvement
   • Breakthrough change
   • Continuous Improvement
3. Approaches to improvement: TQM, Lean, BPR, Six Sigma
4. Improvement techniques
   • Scatter Diagrams
   • Process Maps
   • Cause Effect Diagrams
   • Pareto Diagrams
   • Why Analysis

La sfarsitul acestui curs participantii vor detine cunostintele necesare privind:

• Intelegerea activitatilor esentiale pentru managementul operatiunilor unei companii
• Pozitionarea managementului operational in contextul organizational si legatura cu celelalte procese: management strategic, management investitional / de portofoliu, management de proiect
• Activitatile si responsabilitatile managerilor de departamente functionale si managerului de operatiuni (COO)
• Stabilirea profilului operational al organizatiiei (cei 4 „V”) si influenta lui asupra celor 5 obiective de performanta operationala
• Intelegerea conceptelor, instrumentelor si modelelor necesare pentru:
  • Managementul de produse
  • Definirea si optimizarea proceselor; impactul tehnologiei
  • Alegerea locului de desfasurare a proceselor operationale
  • Proiectarea spatiului interior in functie de procesele operationale si profilul operational al organizatiei
  • Definirea strategiei privind resursele necesare in procesele operationale (umane – numar si competente, echipamente, utilaje, materiale)
  • Managementul capacitatii si deciziile strategice de corelare a capacitatii cu cererea (capacity vs demand)
  • Managementul stocurilor.
  • Managementul cozilor. Calculul timpilor de asteptare la coada, in timpul servirii, finalizare a unei comenzi
  • Managementul lantului de furnizori
  • Realizarea unui forecast realist

• Echipe implicate in derularea operatiunilor
• Manageri de departamente functionale
• Manageri ai departamentelor operationale
• Responsabili cu Achizitiile
• Directori de productie. Directori de Calitate

Pentru a beneficia din plin de acest training recomandam urmatoarele cunostinte preliminare:

• experienta de lucru intr-o companie de min 1 an