Training

Operations Management – Fundamentals

Managementul Operatiunilor – Fundamente

Rating:
5/5
Concepte teoretice
Exercitii practice
Exemple, studii de caz
  • Cod curs: 400
  • Durata curs: 3 zile
  • Pret / persoana: 405 €
  • Nivel curs: Initiere
  • Disponibil: Clasic (in sala), Online (cu instructor)

Cursul Managementul Operatiunilor – Fundamente adreseaza toate aspectele necesare pentru derularea in mod eficient a activitatilor operationale curente dintr-o companie.

Participantii la curs parcurg elementele fundamentale necesare pentru a putea organiza activitatea curenta, incepand cu definirea profilului operational, crearea produselor, optimizarea proceselor, alocarea resurselor, dimensionarea capacitatii de procesare / servire a unui departament, planificarea achizitiilor si stocurilor, implementarea de proiecte de investitii, eliminarea erorilor si cresterea satisfactiei clientilor si angajatilor.

La sfarsitul acestui curs participantii vor detine cunostintele necesare privind:

  • Intelegerea activitatilor esentiale pentru managementul operatiunilor unei companii
  • Pozitionarea managementului operational in contextul organizational si legatura cu celelalte procese: management strategic, management investitional / de portofoliu, management de proiect
  • Activitatile si responsabilitatile managerilor de departamente functionale si managerului de operatiuni (COO)
  • Stabilirea profilului operational al organizatiiei (cei 4 „V”) si influenta lui asupra celor 5 obiective de performanta operationala
  • Intelegerea conceptelor, instrumentelor si modelelor necesare pentru:
    • Managementul de produse
    • Definirea si optimizarea proceselor; impactul tehnologiei
    • Alegerea locului de desfasurare a proceselor operationale
    • Proiectarea spatiului interior in functie de procesele operationale si profilul operational al organizatiei
    • Definirea strategiei privind resursele necesare in procesele operationale (umane – numar si competente, echipamente, utilaje, materiale)
    • Managementul capacitatii si deciziile strategice de corelare a capacitatii cu cererea (capacity vs demand)
    • Managementul stocurilor.
    • Managementul cozilor. Calculul timpilor de asteptare la coada, in timpul servirii, finalizare a unei comenzi
    • Managementul lantului de furnizori
    • Realizarea unui forecast realist
  • Echipe implicate in derularea operatiunilor
  • Manageri de departamente functionale
  • Manageri ai departamentelor operationale
  • Responsabili cu Achizitiile
  • Directori de productie. Directori de Calitate

Pentru a beneficia din plin de acest training recomandam urmatoarele cunostinte preliminare:

  • experienta de lucru intr-o companie de min 1 an

Module 1 – Operations Management Concepts

  1. What is operations management?
    • Operations function. Operations Managers.
    • Core Operations functions
    • Relationship of operations functions and other core business functions
  2. Why is operations management important
  3. Operation process model. Process hierarchy
  4. Characteristics of Operation processes. The 4 Vs of operations
  5. The activities of operations management
  6. Operations Performance.
    • How operations affect profit
    • The Five Management Objectives: Quality, speed, flexibility, cost, dependability
    • Relationships between performance objectives
  7. Operations Strategy
    • Four Perspectives of Operations Strategy

Module 2 – Designing and Planning Operations

  1. Process Design
    • Process Design Objectives: Quality, Speed, Dependability, Flexibility, Cost
    • Process Types.
      • Manufacturing Process Types.
      • Service Process Types
    • Throughput, cycle time, WIP.
  2. Make or Buy Decisions
    • Outsourcing and Off shoring
  3. Location of operational capacity
    • Factors to decide location of capacity
  4. Forecasting
    • Qualitative methods
    • Quantitative methods
  5. Operations Layout and Flow
    • What is layout?
    • Relationship between process types and optimal layout
    • Basic Layout Types: fixed-position, functional layout, cell layout, product layout, mixed layouts
    • Selecting a layout type
  6. Technology for Operations
    • Materials Processing Technology
    • Information Technology (IT)
    • Customer Processing Technology
  7. People and Organization
    • Importance and influence of  people on Operations
    • Human Resource Strategy for Operations Management
    • Organization Design
      • Perspectives on organization
      • Forms of Organization Structure: U, M, matrix, N. Advantages and Disadvantages

Module 3 – Operations Planning and Control

  1. What is Planning and Control
  2. How Supply and Demand affects planning and control
  3. Planning and control activities
    • Loading
    • Sequencing
    • Scheduling
    • Monitoring and Controlling the operations

Module 4 – Capacity Planning and Control

  1. What is Capacity Management
  2. Measuring Demand and Capacity: Utilization, Efficiency
  3. Alternative Capacity Plans
    • Level capacity plan, chase demand, demand management, mixed plans
    • Methods of adjusting operations capacity
    • Yield management
  4. Capacity planning and control approaches
    • Cumulative Representations
    • Queuing models. Types of queuing (waiting line) models: MM1, MMm, GG1, GGm

Module 5 – Inventory Planning and Control

  1. Concepts.
  2. Types of inventory
  3. Disadvantages to holding inventory
  4. Ordering inventory
    • Volume decision
    • Timing decision

Module 6 – Supply Chain Management

  1. What is Supply Chain Management
  2. Supply Chain Management Activities
    • Purchasing
    • Supplier selection
    • Distribution
  3. Supply Chain Relationships: B2B, B2C
  4. Supply Chain Improvement
    • SCOR Model
    • Techniques for supply chain management
    • Bullwhip effect

Module 7 – Project Planning and Control

  1. What is a Project
  2. Successful Project Management
    • Project Managers
  3. Project Planning and Control process
    • Project Initiation. Stakeholders. Managing Stakeholders
    • Project Definition. Project objectives. Project Scope. Project Strategy
    • Project Planning. Work Breakdown Structure. Activity identification and estimation. Schedule
    • Monitoring and controlling Projects.
    • Closing Projects
  4. Enterprise Project Management Systems

Module 8 – Quality Management

  1. What is Quality and why is important
  2. Diagnosing Quality Problems
  3. Steps to ensure Conformance to Specification
  4. Total Quality Management
    • What is TQM
    • Quality Cost Model
  5. Service Level Agreements
  6. ISO 9000 Approach
  7. Statistical Process Control
    • Control Charts
    • Variation in process Quality
      • Common causes, Process Capability
      • Why variability is a bad thing?

Module 9 – Operations Improvement

  1. Why improvement is important?
  2. Elements of Improvement
    • Breakthrough change
    • Continuous Improvement
  3. Approaches to improvement: TQM, Lean, BPR, Six Sigma
  4. Improvement techniques
    • Scatter Diagrams
    • Process Maps
    • Cause Effect Diagrams
    • Pareto Diagrams
    • Why Analysis

Alte trainiguri  asociate cu cursul Operations Management - Fundamentals 

Trainingul Operations Management - Fundamentals este corelat cu urmatoarele trainguri:

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